Services for Businesses

Learning solutions for small and medium-sized businesses

Whether you are a 50-person company looking to reduce help desk calls and increase employee productivity or a 5,000-person enterprise needing to manage change more effectively throughout your entire organisation, we will work with you to develop the most comprehensive yet cost-effective learning solution to meet your organisation's training and development needs.

Who should use our services?

• Any business looking to provide unique blend of learning, tailored to the precise needs of the organisation and the individuals within it

Our SMB Solutions group focuses on providing high-impact, easy-to-implement, state-of-the-art learning solutions that ensure measurable results.

Below is just a sampling of solutions we offer within our Professional Skills, IT and Desktop libraries. For a complete list of courses and course descriptions, please see our Catalogue .

Professional Skills

• Business and Professional Development: Management and Leadership, Business Etiquette, Communication
• Strategic Skills: Leadership, Business Acumen, Human Resource Management, Project Management
• Specialty Skills: Banking Regulations, Data Protection, Health & Safety, Diversity
• MBA: Finance, Leadership, eCommerce, Marketing, Human Resource Management

Desktop Skills

• MS Office: Excel, Word, PowerPoint, Access
• Email: Outlook, Lotus Notes
• Web Publishing: FrontPage, Macromedia Dreamweaver, Fireworks, PhotoShop

IT Technical

• Core Skills: Cisco, CompTIA A+ and Network+, Web services and ecommerce, Java, Linux, UNIX
• Application Skills: Microsoft Windows Server, Microsoft Back-Office Server, Oracle Database, Visual Basic
• Certifications: MCSA, MCSE, MCAD, MCSD for .NET, MCDBA, Cisco, CompTIA, CIW, IBM, Office 2000, Office XP, Office 2003

What can we do for you?

We determine systematic job performance improvements that link directly to broader organisational goals by creating comprehensive and tailored programs to monitor your organisation's effectiveness.

Our evaluation model can be applied to any type of planned learning and training-e-Learning, instructor-led, blended, etc.-as well as to performance support. Strategic Services Evaluation consultants will measure the success and impact of all your initiatives and will work with you to design measures and analyses that answer key questions about programme performance. These services include:

Programme Evaluation: Organisations institute programmes in order to bring about change and improvement in performance, including efficiency and effectiveness. We understand the complexities of trying to assess the merits of such programmes in terms of the impact on your business. Our evaluation experts work with you to design measures and analyses that answer key questions about programme performance.

Survey Research and Data Processing: Efficient and effective data collection and processing is the foundation for informed decision-making. Our professionals use defined systems and processes to deliver value-added solutions quickly, accurately and cost effectively. Evaluation Services is your one-stop shop for all aspects of survey research.

Assessment Development and Validation: Ensuring that only those individuals that have mastered specific content and are qualified to serve clients in that capacity is a prescription for a successful business Evaluation. Strategic Services supports this effort by providing expertise in test development and test validation.

Client/Customer and Employee Satisfaction: An organisation's competitive advantage depends on the ability of its leaders and employees to understand both the key drivers of employee and client satisfaction. Our evaluation consultants develop and conduct satisfaction assessment programmes that clearly and accurately identify the key items that drive satisfaction and behavior. Focusing efforts on these key areas is the secret to employee and customer retention and profitability.

Our evaluation and measurement services are also utilized in the development of skill gap assessment tools used in our Learning Needs Assessments.

Look at the full selection of courses available

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IT Professional Solutions

Technological advancements-each more sophisticated than the next-are a constant in the IT industry, making skills updates necessary for all IT professionals. IT managers must be knowledgeable in even more areas, including ROI, asset management, managing mobile workforces, optimizing infrastructure, aligning IT and business goals, and more, to ensure your organisation maintains its competitive edge.

Developing an information technology skills training programme, featuring updates on the latest technologies and applications, is the best long-term solution to optimize the on-the-job performance of your IT professionals. Thomson NETg has an IT Skills Portfolio filled with learning solutions to help you meet the challenge of keeping your workforce on the cutting edge. And because all Thomson NETg courses can be tailored to meet your exact specifications, we're able to deliver a solution that is unique to your organisation.

Develop Core IT Skills

Help your employees develop critical IT skills needed to build, administer and maximize your organisation's IT assets and infrastructure.

• Cisco Networking skills, such as routing, switching, network design, troubleshooting, and more.
• Essential PC and Network support skills, such as CompTIA's A+ and Network+
• Web Services and e-Commerce
• Java programming skills, including core language usage, Enterprise JavaBeans, JSP, JDBC, and more
• Linux and UNIX administration
  
  View catalogue

Update IT Application Skills

Maximize IT infrastructure and organisational effectiveness with application-specific development, administration, and operational skills.

• Microsoft Windows Server administration, including Windows Server 2000 and Windows Server 2003.
• Microsoft Back-Office Server administration skills, including SQL Server, Exchange Server, Site Server, and more.
• Oracle Database Administration skills, including Oracle 8i, Oracle 9i, and Oracle 10g.
• Lotus Domino and Domino Designer administration and development skills, including Release 5 and R6.
• Microsoft Visual Basic development skills, including Visual Basic 5, Visual Basic 6, and Visual Basic .NET.
• Mainframe and Midrange operator and programmer skills, including zOS, iSeries, Cobol, JCL, and more.
  
  View catalogue

Prepare for Certification

Prepare for certifications that validate IT skills and competencies across software and IT hardware.

• Microsoft Technical and end-user certifications, including:
  • MCSA, MCSE for Server 2000 and Server 2003
  • MCAD, MCSD for .NET
  • MCDBA
  • Microsoft Office Specialist for Office 2000, Office XP,
    and Office 2003
• Oracle Database Administrator certification for Oracle 8i, 9i and 10g
• Telecommunications Industry Association certifications, including Convergence Technologies Professional (CTP) and Certified in Convergent Network Technology (CCNT) certifications
• Certified Internet Webmaster (CIW)
• European Computer Driving License® and International Computer Driving License (ECDL/ICDL)

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